Big Apple Plumbing

The reviews of Big Apple Plumbing reveal key themes reflecting customer sentiment:Responsive Service: A strong point across multiple reviews is the company's responsiveness. Many customers appreciated that their calls were returned promptly and that technicians could arrive quickly, even for emergency situations. Customers felt reassured by receiving timely updates about technician arrivals, foste... Read more

The reviews of Big Apple Plumbing reveal key themes reflecting customer sentiment:Responsive Service: A strong point across multiple reviews is the company's responsiveness. Many customers appreciated that their calls were returned promptly and that technicians could arrive quickly, even for emergency situations. Customers felt reassured by receiving timely updates about technician arrivals, fostering a sense of trust and reliability.Qualitative Work: Customers generally praised the technicians' professionalism and expertise, notably mentioning specific staff members like Jason and Gabriel. Reviewers highlighted their knowledge, ability to explain issues clearly, and dedication to ensuring customer satisfaction. This expertise led to some customers expressing relief and gratitude, particularly in urgent situations involving potential property damage.Concerns Over Pricing: A recurring issue involved dissatisfaction with pricing structures. Many customers felt that estimates were not communicated effectively or that they were quoted unexpectedly high prices after service calls. Complaints regarding additional diagnostic fees and the overall rates charged for services were common, with some buyers suggesting that charges were excessively inflated compared to industry standards. A strong recommendation arose for potential clients to seek multiple estimates to verify pricing fairness before committing.Customer Interaction Issues: Several reviews highlighted concerning interactions with the owner of the company. Issues raised included perceived hostility from the owner during discussions about service quality or pricing, with some customers feeling bullied or dismissed. This aspect detracted significantly from their overall experience. Such negative interactions seemed to overshadow otherwise positive service experiences and created a lasting impression that might deter repeat customers.Positive vs Negative Service Experiences: Many reviews reflected a polarization between exceptional service from technicians and frustrating experiences during communication with the office or with the owner. Clients often recounted how their perceptions of the company could swing dramatically based on individual interactions, particularly with customer service representatives or the business owner. In summary, while Big Apple Plumbing demonstrates a commitment to quick and professional service through its technicians, issues surrounding pricing transparency and customer service interactions with the owner are evident. Addressing these areas could tighten customer loyalty and improve overall sentiment. Read less