Patriot Pros Plumbing, Heating, Air & Electric

In reviewing the customer feedback, several key themes emerge that outline the customer sentiment towards Patriot Pros:Pricing Concerns: A significant number of reviews mention that the company's pricing is excessively high, with many customers stating that other local competitors offer similar or better services at much more reasonable rates. Customers are frequently shocked by the cost estimates... Read more

In reviewing the customer feedback, several key themes emerge that outline the customer sentiment towards Patriot Pros:Pricing Concerns: A significant number of reviews mention that the company's pricing is excessively high, with many customers stating that other local competitors offer similar or better services at much more reasonable rates. Customers are frequently shocked by the cost estimates provided by Patriot Pros, often cited as 2-4 times higher than expected. This consistent feedback points toward a clear pattern of perceived price gouging, which has led to a loss of trust among customers.Service Reliability and Communication Issues: Customers have reported repeated failures with scheduling, including missed appointments and last-minute cancellations. Many expressed frustration with not receiving timely updates regarding their appointments. This lack of communication has compounded feelings of dissatisfaction, particularly for clients who needed urgent assistance.Sales Tactics: Several reviewers describe experiences where technicians emphasized upselling unnecessary repairs or replacements, rather than focusing on immediate needs. Clients feel pressured into making costly decisions, which adds to the perception that Patriot Pros operates more as a sales organization than a service-oriented company. There are complaints about technicians attempting to sell additional services even while addressing an existing issue.Quality of Work: While there are occasional mentions of satisfactory workmanship, these positive notes are often overshadowed by complaints regarding incomplete jobs or poor follow-up service. Many clients who engaged in repairs reported future issues that arose shortly after the service, which further erodes confidence in the company's reliability.Customer Experience: Some reviews highlight positive interactions with technicians, praising their courteousness and professionalism. However, these experiences seem to exist in stark contrast to the majority of reviews where customers felt belittled or ignored, especially when questioning the costs or service provided.Repetition of Negative Patterns: The negative feedback appears consistent across different reviews and suggests systemic issues within the company, such as a potential lack of training or oversight on pricing strategies and customer service practices. Customers are continuously advised to seek other quotations to avoid potential overcharging. In summary, while Patriot Pros displays some degree of positive customer service through its staff's demeanor, the overarching sentiment points to a business with significant trust issues, stemming from high pricing, inconsistent service reliability, and questionable sales practices. This recurring criticism suggests that customers feel misled and undervalued, resulting in a dominant call for others to reconsider engaging with their services. Read less