Metro Mechanical Services

The reviews depict a stark contrast in customer experiences with Metro Mechanical Services. On one side, there are positive remarks about their promptness and responsiveness, indicating that there are instances where their customer service is effective. However, this is overshadowed by substantial complaints regarding the company's reliability and communication. Multiple reviews mention a lack o... Read more

The reviews depict a stark contrast in customer experiences with Metro Mechanical Services. On one side, there are positive remarks about their promptness and responsiveness, indicating that there are instances where their customer service is effective. However, this is overshadowed by substantial complaints regarding the company's reliability and communication. Multiple reviews mention a lack of dependability, with customers frustrated by last-minute cancellations and perceived rudeness during interactions. The tone of these negative experiences suggests a systemic issue with customer relations, as reviewers specifically note an unpleasant demeanor over the phone. Furthermore, there are complaints about incomplete service, where charges were applied even though the problems were not fully resolved, leading to dissatisfaction and a feeling of being undervalued as customers. In summary, while Metro Mechanical Services has the potential to provide quality service, significant improvements are needed in customer service attitudes, reliability, and the completion of jobs to enhance overall client satisfaction. Read less