High Water Plumbing & Heating

The reviews demonstrate that High Water Plumbing & Heating excels in specific service dimensions, primarily reliability and communication. Positive reviews consistently highlight the company's ability to adhere to appointments, provide timely service, and maintain courteous interactions. For instance, customers have praised the scheduling assistance provided by team members like Samantha, and the ... Read more

The reviews demonstrate that High Water Plumbing & Heating excels in specific service dimensions, primarily reliability and communication. Positive reviews consistently highlight the company's ability to adhere to appointments, provide timely service, and maintain courteous interactions. For instance, customers have praised the scheduling assistance provided by team members like Samantha, and the approachable manner of technicians like Kyle and John. Reviewers note that the work performed, whether it was for furnace inspections, water heater repairs, or faucet installations, was executed professionally and with transparency. However, the negative reviews expose a critical issue related to accountability and quality control. Several customers reported instances of significant mistakes leading to damage in their homes, such as broken sinks and damaged cabinets, combined with an unwarranted increase in estimated costs. These accounts suggest a troubling pattern where the company may not effectively manage their service quality or rectify errors in a satisfactory manner. The mention of hidden charges and misleading communication about project scopes has led to feelings of being taken advantage of Read less