Schuelke Plumbing & Construction

Positive Sentiments: - A significant number of customers expressed gratitude towards the company, praising specific employees like Robert and Chandler for their professionalism, expertise, and honesty. Reviews indicate that Schuelke Plumbing is particularly good at addressing urgent, complex plumbing issues and completing projects efficiently. - Customers highlighted timely responses to ser... Read more

Positive Sentiments: - A significant number of customers expressed gratitude towards the company, praising specific employees like Robert and Chandler for their professionalism, expertise, and honesty. Reviews indicate that Schuelke Plumbing is particularly good at addressing urgent, complex plumbing issues and completing projects efficiently. - Customers highlighted timely responses to service requests, such as emergency calls for leaks, and a general appreciation for the clear communication provided by technicians. Clients noted that explanations of the plumbing issues and repair processes gave them confidence in the service provided.Negative Sentiments: - Several reviews indicated a common issue with communication, particularly regarding scheduling and follow-up. Customers reported experiences of long wait times for callbacks and instances where appointments were unfulfilled or rescheduled without proper notice. - There are multiple reports of dissatisfaction regarding the pricing of services. Customers mentioned feeling overcharged or receiving quotes that later appeared inflated compared to the final billing. This persisted especially in cases where the service received did not align with the expected quality based on the high costs.Common Themes in Reviews: - Inconsistent Customer Service: While many expressed admiration for specific technicians, there were consistent complaints about the overall customer service experience, particularly with the front desk and scheduling. - Trust Issues: Some clients reported feeling taken advantage of, especially concerning pricing, where they believed they were upsold services that were ultimately unnecessary. This left a shadow over positive experiences. - Mixed Results on Follow-Up Work: There were customers who stated the initial service was excellent, but follow-up issues, such as incomplete repairs or lack of ownership over mistakes, caused dissatisfaction. In summary, Schuelke Plumbing & Construction shows potential through its skilled workforce and quick response times, but inconsistencies in service and communication present significant challenges that could affect its long-term reputation. Establishing more reliable customer service practices and ensuring fair pricing transparency could considerably enhance customer satisfaction. Read less