EZ Handyman and Plumbing Services

Quality of Work: Multiple reviews emphasize the high quality of work performed by Isaac and his team. Customers reported satisfaction with various projects, including plumbing repairs, fixtures installation, and complex jobs like retiling and sink replacements. The craftsmanship is frequently described as meticulous, thorough, and professionally executed.Professionalism and Honesty: Isaac has rece... Read more

Quality of Work: Multiple reviews emphasize the high quality of work performed by Isaac and his team. Customers reported satisfaction with various projects, including plumbing repairs, fixtures installation, and complex jobs like retiling and sink replacements. The craftsmanship is frequently described as meticulous, thorough, and professionally executed.Professionalism and Honesty: Isaac has received commendations for being professional, honest, and transparent about pricing, which many reviewers found refreshing. Customers appreciated his straightforward approach and felt reassured by his expertise. This builds a sense of trust in his service.Communication: While many customers praised the responsiveness of Isaac regarding job requests and appointments, issues with communication arose with dispatch staff. A specific dispatcher was noted for her rude demeanor and lack of responsiveness, leading to negative experiences for some customers. This inconsistency has been a point of contention that came up in multiple reviews.Customer Relationships: Customers expressed appreciation for the personal touch and family-run nature of the business. Isaac's dedication to ensuring customer satisfaction and willingness to accommodate requests were highlighted as strong points. However, the negative interactions with the dispatcher seemed to detract from the overall customer experience for some individuals.Variety of Services: Customers have utilized EZ Handyman and Plumbing Services for a wide range of tasks, indicating a versatile business capable of handling both minor repairs and significant home improvements. Many reviewers indicated they would return for future projects, showcasing overall satisfaction with the service provided.Reliability: The majority of reviewers convey that the company is reliable in terms of job completion and meeting deadlines. Customers noted timely arrivals and efficient work, contributing positively to their overall experience. In summary, while EZ Handyman and Plumbing Services excels in quality workmanship and customer interactions with Isaac, the inconsistency in communication, particularly with the dispatch team, can negatively affect customer experience. Addressing these communication issues may enhance overall satisfaction and lead to a more consistently positive reputation. Read less