SWG Plumbing

Positive Experiences: Numerous reviews express satisfaction with the quality of work performed by Scott and his team. Many customers cite their responsiveness, punctuality, and the thoroughness of their work as standout traits. Specifically, customers appreciated that their plumbing issues were addressed efficiently and with minimal disruption, keeping their homes clean during repairs.Professional... Read more

Positive Experiences: Numerous reviews express satisfaction with the quality of work performed by Scott and his team. Many customers cite their responsiveness, punctuality, and the thoroughness of their work as standout traits. Specifically, customers appreciated that their plumbing issues were addressed efficiently and with minimal disruption, keeping their homes clean during repairs.Professionalism and Customer Relations: Many customers have commented on Scott's personable nature and commitment to customer service. He is frequently praised for showing genuine care for his clients, providing thorough explanations, and maintaining open communication throughout the repair process. The team is frequently noted for being courteous and respectful, especially in dealing with special needs individuals or sensitive situations.Pricing Concerns: A significant number of reviews mention concerns regarding pricing transparency. Customers reported dissatisfaction due to perceived "hidden fees" and "overcharging" for materials and labor. Instances where customers believe they were billed for travel that was already included in service rates tended to diminish trust in the company. The discrepancy between quoted estimates and final bills led to customer frustration, leading some to suggest the possibility of unethical practices.Inconsistent Quality: Reviews reflect a lack of consistency in service quality. While many have had excellent experiences, others reported rude behavior from staff, faulty installations, and inadequate communication regarding scheduling changes. Specifically, negative interactions with the scheduling staff were mentioned, suggesting a need for better management of customer expectations.Emergency Services: Customers who required urgent plumbing assistance often praised SWG for their high level of responsiveness. Many customers noted the company Read less