Sunmist Plumbing Heating & Air

The reviews reveal several common themes regarding customer experiences with Sunmist Plumbing Heating & Air. Positive sentiments center around the knowledge and honesty of Ed, who appears to be a critical figure within the company. Many satisfied customers commend his prompt communication, quality of work, and transparency in diagnosing issues without upselling unnecessary services. Reviews note... Read more

The reviews reveal several common themes regarding customer experiences with Sunmist Plumbing Heating & Air. Positive sentiments center around the knowledge and honesty of Ed, who appears to be a critical figure within the company. Many satisfied customers commend his prompt communication, quality of work, and transparency in diagnosing issues without upselling unnecessary services. Reviews note that Ed not only addresses plumbing and HVAC issues efficiently but also demonstrates empathy and professionalism, leading to recommendations for future work. However, a notable contrast arises in the negative reviews, where customers report alarming shortcomings in follow-up and communication. A frequent complaint involves missed appointments and unreturned calls, with some reviewers describing experiences of feeling neglected or dismissed. Specific grievances mention Ed as unresponsive, leading to dissatisfaction particularly during critical times when customers faced heating or cooling issues. Discrimination allegations emerged from one review, signaling potential biases in service area coverage. This issue, along with another concerning a perceived rudeness when a customer questioned a missed appointment, suggests a need for improved customer relations and clarity in service availability. Overall, the dual narrative reflects the company's struggle with inconsistent service delivery Read less