Pro-Connect Plumbing & Rooter

Quality of Service: Many customers commend Robert, in particular, for his technical skills, professionalism, and thoroughness. Positive reviews emphasize that he provides clear explanations, works efficiently, and is genuinely caring towards his clients. This highlights an element of trust and satisfaction with his performances. However, there are consistent complaints regarding other technicians ... Read more

Quality of Service: Many customers commend Robert, in particular, for his technical skills, professionalism, and thoroughness. Positive reviews emphasize that he provides clear explanations, works efficiently, and is genuinely caring towards his clients. This highlights an element of trust and satisfaction with his performances. However, there are consistent complaints regarding other technicians and their lack of thoroughness, leading to poor service outcomes.Customer Service: Reviews often mention Lupita positively for her friendly demeanor and helpfulness during scheduling. However, there are instances where customers feel dismissed or treated rudely, particularly in communication with the office staff. Complaints about the office's responsiveness and professionalism reveal a potential area for improvement.Response Times: Several reviews commend the company for swift service and same-day appointments, fostering a perception of reliability. However, there are also reports of missed appointments and delays, suggesting inconsistencies in the company's scheduling and management of technicians.Integrity and Transparency: Positive reviewers frequently note the honesty of the technicians, particularly Robert, in their assessments and recommendations. In contrast, numerous negative reviews express feelings of being misled or scammed regarding service needs, costs, and warranty coverage. This dichotomy reflects a need for clearer communication about services to rebuild trust with customers.Inconsistency in Experience: The reviews suggest a substantial inconsistency in the quality of service provided by different technicians. While some customers have favorable experiences, others report unprofessional behavior from technicians who seem disinterested or unmotivated. This inconsistency contributes to the overall confusion and dissatisfaction seen among clients. Overall, while Pro-Connect Plumbing & Rooter has loyal customers who praise the service provided by specific technicians, the company faces considerable challenges that stem from poor technician performance, communication issues, and inconsistent service quality. Addressing these areas could significantly improve overall customer sentiment. Read less