Environmental Heating and Air Solutions

Service Quality Variability: The reviews reflect a stark contrast in service quality. Highly praised individuals, like technician Shannon and others, provided excellent customer experiences, which resulted in positive feedback. However, numerous reviews indicate that there are others within the company who failed to deliver on promises made, with responses taking too long or being completely absen... Read more

Service Quality Variability: The reviews reflect a stark contrast in service quality. Highly praised individuals, like technician Shannon and others, provided excellent customer experiences, which resulted in positive feedback. However, numerous reviews indicate that there are others within the company who failed to deliver on promises made, with responses taking too long or being completely absent.Customer Service Issues: A recurring theme across many reviews is the inadequacy of the customer service department. Instances of ghosting after service requests, unresponsive communication channels, and scheduling challenges were prevalent. Customers expressed frustration over having to wait extended periods for service, especially during critical heat conditions where AC failures occurred.Installation Problems: While some customers noted successful installations, others experienced significant issues such as poor duct work and equipment failures shortly after the installation was complete. Complaints arose surrounding miscommunication with installation teams, failure to address technical concerns properly, and inadequate follow-up on repairs.Communication Gaps: Many customers reported issues with the company Read less