A & P Heating & Cooling

The recent reviews for A & P Heating & Cooling reveal a deeply divided customer sentiment. While some customers praise their quick response times and efficient service, highlighting the professionalism of particular technicians, many others express severe dissatisfaction with the company's diagnostics, transparency, and perceived overcharging. Common complaints include accusations of dishonest pra... Read more

The recent reviews for A & P Heating & Cooling reveal a deeply divided customer sentiment. While some customers praise their quick response times and efficient service, highlighting the professionalism of particular technicians, many others express severe dissatisfaction with the company's diagnostics, transparency, and perceived overcharging. Common complaints include accusations of dishonest practices, misleading quotes, and prolonged service delays. Several customers describe their experiences as frustrating, characterized by a lack of communication and unresolved issues, prompting a significant number to recommend avoiding the company entirely. Overall, the sentiment leans more towards the negative, overshadowing positive interactions and suggesting serious concerns about the company's reliability. In more detail, there are notable themes that emerge from the reviews. First, many customers express frustration over diagnostic and repair accuracy, claiming they were told they needed extensive and expensive repairs when more simple fixes might have sufficed. This includes experiences where customers later found that their system only required minor adjustments or replacements. For example, one review described a $5,800 quote for a system replacement that turned out to be as simple as a faulty thermostat costing only $70. Additionally, customers frequently highlight poor communication and customer service, noting that appointment times are often missed, calls go unanswered, and follow-ups become a source of stress rather than assistance. Many reviews complain about technicians being unprepared or showing signs of incompetence, leading customers to feel they were misled or taken advantage of. On a positive note, a subset of reviews does speak highly of specific technicians, indicating that some A & P employees demonstrate professionalism and strong problem-solving skills. These positive experiences often center around quick responses to urgent issues, which have been appreciated by various customers during extremely hot or cold weather conditions. Overall, the customer experiences with A & P Heating & Cooling reflect a service provider failing to consistently deliver reliable, trustworthy, and thorough HVAC services, with ongoing accusations of unethical practices that overshadow their better reviews. Read less