A Better Bath and Kitchen

The two reviews present a sharply divided picture of this contractor. The negative review describes a serious pattern of no-shows, missed communications, and a failure to deliver even a basic estimate — a significant professionalism failure that heavily drags down that dimension. The positive review praises timely completion, custom workmanship, and work done as quoted, which provides some upwar... Read more

The two reviews present a sharply divided picture of this contractor. The negative review describes a serious pattern of no-shows, missed communications, and a failure to deliver even a basic estimate — a significant professionalism failure that heavily drags down that dimension. The positive review praises timely completion, custom workmanship, and work done as quoted, which provides some upward signal for project completion, experience, and pricing. However, with only two reviews spanning a wide date range (2016 to 2018), no reliable aggregate score can be calculated. The professionalism score is particularly penalized because the failure described in the 1-star review is explicit, detailed, and repeated in nature. Read less