Advance Quality Plumbing

The reviews present a varied picture of Advance Quality Plumbing, primarily influenced by the experiences with Agustin, the owner. Customers who interacted with him uniformly commend his knowledge, punctuality, and fair pricing. They appreciate his willingness to troubleshoot issues thoroughly, provide transparent explanations, and even go the extra mile, such as visiting a store for missing parts... Read more

The reviews present a varied picture of Advance Quality Plumbing, primarily influenced by the experiences with Agustin, the owner. Customers who interacted with him uniformly commend his knowledge, punctuality, and fair pricing. They appreciate his willingness to troubleshoot issues thoroughly, provide transparent explanations, and even go the extra mile, such as visiting a store for missing parts. However, some reviews reflect dissatisfaction, particularly regarding unresolved issues following repairs, such as the disconnection of sprinklers and newly emerging leaks. This inconsistency in service outcomes seems to create a divide in customer satisfaction, as some patrons express frustration about what they perceive to be a lack of responsibility taken for incomplete work. Common themes across the reviews include: 1. Agustin's professionalism: Multiple reviewers praise his thoroughness and friendly demeanor, contributing to their overall positive experience. 2. Affordability: Many customers highlight the reasonable pricing compared to competitors, indicating a value-driven service. 3. Accountability concerns: Some customers feel neglected when issues arose post-repair, suggesting a need for better follow-up or accountability processes for issues related to initial work performed. 4. Speed and efficiency: The reviews commend the promptness of service and the efficiency of the repairs, reinforcing a sense of reliability with immediate plumbing needs. Overall, the company, led by Agustin's expertise, has established a solid reputation among a significant portion of its clientele, although addressing issues of consistency and accountability could enhance its overall customer satisfaction further. Read less