Ameri-Leak Plumbing

The reviews illustrate that Ameri-Leak Plumbing excels particularly in the areas of customer service, technician professionalism, and overall job quality. Many customers express happiness with the knowledgeable and friendly demeanor of technicians, especially Joey and Ivan, with several noting that they received clear explanations of the problems and preventative advice for future care. The review... Read more

The reviews illustrate that Ameri-Leak Plumbing excels particularly in the areas of customer service, technician professionalism, and overall job quality. Many customers express happiness with the knowledgeable and friendly demeanor of technicians, especially Joey and Ivan, with several noting that they received clear explanations of the problems and preventative advice for future care. The reviews often highlight quick response times, especially in emergencies, which is a valued aspect of their service. On the downside, recurring communication issues appear to be a significant pain point for many reviewers. Several customers have reported frustrations related to scheduling and lack of follow-up from the office. Instances of missed or unconfirmed appointments, unreturned calls, and experiences with unprofessional remarks from staff were documented. This inconsistency leads to negative experiences that overshadow the otherwise positive reviews. Additionally, some reviews mentioned issues related to post-service clean-up or items being misplaced, which further contributed to the feeling of dissatisfaction for certain customers. Although a few customers have acknowledged that responsive and effective service can lead to positive experiences, many express that disorganization and poor communication overshadow these efforts. In summary, while Ameri-Leak Plumbing has a solid foundation strengthened by skilled technicians and favorable pricing, consistent issues in communication and scheduling need to be addressed to better align customer experiences with the positive aspects frequently mentioned. Read less