Repipe Masters

The reviews collectively present a nuanced view of Repipe Masters. Customers frequently commend the company for its efficiency, with several citing that projects were completed in a single day, thus minimizing disruption. The professionalism of the crew is also highlighted, with many reviewers mentioning how the team protected floors and cleaned up after themselves, which contributed positively to... Read more

The reviews collectively present a nuanced view of Repipe Masters. Customers frequently commend the company for its efficiency, with several citing that projects were completed in a single day, thus minimizing disruption. The professionalism of the crew is also highlighted, with many reviewers mentioning how the team protected floors and cleaned up after themselves, which contributed positively to their overall experience. Pricing appears to be a significant factor influencing customer satisfaction. Many review highlights note the competitive pricing compared to other bids, with several customers feeling they received excellent value for their investment. The reputation of the owner, Nick, is positively acknowledged, as he is recognized for being approachable, knowledgeable, and responsive to inquiries. However, a notable subset of reviews expresses dissatisfaction, particularly with follow-up service and the aftermath of the work. Some customers reported leaks or incomplete repairs that required hiring additional plumbers and expressed frustration at the lack of communication from Repipe Masters while trying to resolve these issues. A particular point of contention is the cleanup and repair process post-project; several reviewers were displeased with the debris left behind and the lack of repairs to drywall and ceilings, despite expectations set by earlier discussions. It is also worth noting that a few customers experienced scheduling issues, where they felt their time was wasted with no-shows for estimates. This inconsistency in service delivery is a critical area that the company may need to address to improve overall customer satisfaction. In summary, while Repipe Masters demonstrates strengths in service quality, speed, and pricing, it faces challenges that revolve around follow-up work and customer communication post-service. A focus on these areas may help enhance their overall reputation and customer retention. Read less