Garrett Plumbing & HVAC-R

The reviews pointedly illustrate a consistent theme of dissatisfaction with Garrett Plumbing & HVAC-R. Key issues identified include:Poor Communication: Both reviews highlight a significant lack of responsiveness. Customers report unanswered texts and phone calls, leading to heightened frustration and a sense of abandonment by the service provider. The delayed responses and failure to communicate ... Read more

The reviews pointedly illustrate a consistent theme of dissatisfaction with Garrett Plumbing & HVAC-R. Key issues identified include:Poor Communication: Both reviews highlight a significant lack of responsiveness. Customers report unanswered texts and phone calls, leading to heightened frustration and a sense of abandonment by the service provider. The delayed responses and failure to communicate effectively compounded the dissatisfaction experienced.Unfulfilled Promises: There are multiple instances of promises related to timelines and project specifics that were not met. The initial three-day schedule mentioned in the second review ultimately extended to five days, with minimal progress. This included not adhering to promised work hours, which eroded customer trust.Substandard Work Quality: Concerns regarding the quality and completeness of the work performed were evident. Issues like improper installations, incomplete tasks, lack of supervision of workers, and neglect of customer property (e.g., leaving water turned on) signal serious deficiencies in the quality of service.Customer Service Failures: The reports indicate troubling behavior by Brian Garrett, including allegations of financial misconduct and the neglect of customer service obligations. This has led to instances of customers feeling cheated and unvalued, particularly highlighted in the first review about the unresolved refund for a water heater. In summary, the reviews reflect a critical view of Garrett Plumbing & HVAC-R, largely centered around their untrustworthiness, lack of communication, inadequate service quality, and ultimately a warning to potential customers about engaging with their services. Read less