Mike Williams Plumbing

Mike Williams Plumbing has a strong base of long-term loyal customers who consistently praise Mike's honesty, technical knowledge, and reasonable pricing — including one standout case where he saved a customer thousands of dollars by correctly diagnosing a problem others misidentified. However, the record is meaningfully dragged down by two credible negative reviews: one describing a callback th... Read more

Mike Williams Plumbing has a strong base of long-term loyal customers who consistently praise Mike's honesty, technical knowledge, and reasonable pricing — including one standout case where he saved a customer thousands of dollars by correctly diagnosing a problem others misidentified. However, the record is meaningfully dragged down by two credible negative reviews: one describing a callback that was never honored after faulty work by an associate (Antonio), and another describing a billing dispute where a customer felt blindsided by charges more than double the original amount with no prior estimate given. A road-rage incident involving a company vehicle also raises a professionalism concern, though it does not directly reflect on plumbing work. The experience dimension scores highest due to multiple specific mentions of skilled diagnostics and complex problem-solving, while pricing and project completion are tempered by the documented billing and follow-through failures. Read less