Boyd Rogers Plumbing

An analysis of the recent reviews for Boyd Rogers Plumbing indicates a significant decline in customer satisfaction attributed to changes in management and service practices. Key points include:Poor Communication and Service Reliability: Numerous reviews highlight frustrations with scheduling issues. Customers reported missed appointments without prior notice and long waits with no follow-up commu... Read more

An analysis of the recent reviews for Boyd Rogers Plumbing indicates a significant decline in customer satisfaction attributed to changes in management and service practices. Key points include:Poor Communication and Service Reliability: Numerous reviews highlight frustrations with scheduling issues. Customers reported missed appointments without prior notice and long waits with no follow-up communication, leading to feelings of neglect and disrespect. One reviewer expressed disappointment after waiting for service that never came, contributing to a sense of urgency and frustration in a pressing situation.Quality of Workmanship: Several customers recounted experiences of subpar workmanship, particularly regarding installations and repairs that were not compliant with code or proper protocols. For instance, a review mentioned that the company attempted to charge for fixing past mistakes instead of rectifying them at no additional cost.Price Discrepancies and Perceived Overcharging: Many reviews criticized the pricing structure, with customers citing unreasonable charges for relatively simple jobs. Several reviewers described experiences where they felt they were overcharged significantly relative to the service rendered. Comments suggest that the cost of services skyrocketed post-ownership change, leading to accusations of dishonesty and exploitation of customers.Change in Ownership: The transition to what is referred to as Ritz Plumbing has been cited as a detrimental factor in service quality. Long-time customers expressed nostalgia for the previous management, noting that the company's reliability and customer service have severely diminished under new ownership.Customer Disengagement: A recurrent theme is the lack of follow-up from management regarding complaints and concerns. Multiple instances were noted where customers felt ignored after trying to reach out, further aggravating their dissatisfaction with the company.Mixed Experiences: Despite the overall negative sentiment, there are isolated positive reviews. Some customers praised the technicians' expertise and quick response in emergencies. However, these positive experiences are overshadowed by the weight of negative feedback, resulting in a tarnished reputation. In summary, the recent reviews for Boyd Rogers Plumbing suggest a troubling pattern of declining service quality, poor communication, and customer dissatisfaction since their management change. Many customers advise against using the service, emphasizing a significant drop in trust and reliability. Read less