Roberson/McLaughlin Plumbing

The reviews for Roberson/McLaughlin Plumbing indicate a largely positive sentiment, where customers commend the company for their responsiveness and friendly service staff. Reviews consistently mention prompt service and professionalism, particularly highlighting a few technicians by name for their exceptional work. For instance, many customers appreciated being able to schedule appointments quick... Read more

The reviews for Roberson/McLaughlin Plumbing indicate a largely positive sentiment, where customers commend the company for their responsiveness and friendly service staff. Reviews consistently mention prompt service and professionalism, particularly highlighting a few technicians by name for their exceptional work. For instance, many customers appreciated being able to schedule appointments quickly, even during busy times like holidays. However, significant negative feedback surfaced regarding the company's billing practices and post-service accountability. Multiple reviewers expressed frustration over receiving unexpected bills or charges for services rendered, especially when the invoicing did not align with their expectations based on the service duration. One reviewer noted a lack of communication about being charged a full hour of labor regardless of the time taken, indicating a potential need for clearer billing policies and more upfront communication about costs before service agreements are finalized. Furthermore, issues arose regarding the quality of some workmanship Read less