Pro Rooter & Septic

The reviews reflect a strong sentiment toward both the efficiency and the professionalism of the technicians, particularly focusing on individuals like Colt, Josiah, Darren, and Kaylee. Many customers describe the service as prompt and thorough, especially when addressing urgent issues, and express appreciation for the technicians' expertise and willingness to go above and beyond, including provid... Read more

The reviews reflect a strong sentiment toward both the efficiency and the professionalism of the technicians, particularly focusing on individuals like Colt, Josiah, Darren, and Kaylee. Many customers describe the service as prompt and thorough, especially when addressing urgent issues, and express appreciation for the technicians' expertise and willingness to go above and beyond, including providing maintenance advice and assurance about existing systems. However, contrasting experiences highlighted significant dissatisfaction regarding pricing practices. Several reviewers remarked on unexpected charges and what they perceived as overpriced services. Specific instances of perceived dishonesty were noted, including charges levied for work that some customers felt was incomplete or not properly executed. This disparity creates a sense of mistrust among certain clients who felt misled about the nature and cost of the services rendered. Other recurring themes include the quality of communication, both in service delivery and issue resolution, with some customers expressing frustration when they couldn't connect with the company to address follow-up problems. Additionally, negative remarks specifically pointed to instances where customers felt they were taken advantage of due to their lack of plumbing knowledge, particularly affecting women who reported feeling disrespected and deceived. In summary, while Pro Rooter & Septic has garnered positive feedback regarding prompt service and knowledgeable staff, the negative reviews underscore a worrying trend related to pricing tactics and customer communication that warrants the company Read less