American Incorporated

The reviews present a mixed sentiment overall. The positive aspects are evident in the first review, which praises the quick response time and the efficiency of the service provided by the technician, Carlos. This particular experience highlights that when the service is prompt and effective, customers feel satisfied and appreciative. Conversely, the second and third reviews reveal significant di... Read more

The reviews present a mixed sentiment overall. The positive aspects are evident in the first review, which praises the quick response time and the efficiency of the service provided by the technician, Carlos. This particular experience highlights that when the service is prompt and effective, customers feel satisfied and appreciative. Conversely, the second and third reviews reveal significant dissatisfaction stemming from issues related to pricing transparency and customer service. The second review details an alarming case of a cost increase from an initial estimate of $35,778 to an unexpectedly high final bill of $66,357. This dramatic rise, coupled with a lack of proper communication about the additional charges, has led to feelings of betrayal and frustration for the customer. Furthermore, the difficulties in reaching management for resolution only exacerbates the situation, indicating potential gaps in customer service and support. The third review underscores a severe frustration concerning responsiveness, highlighting a pattern where repeated requests for service or follow-ups are met with unresponsiveness. This speaks to a systemic issue within the company Read less