Roto-Rooter Plumbers and Septic Service

Across the extensive reviews for Roto-Rooter, several common themes emerge.Professionalism and Customer Service: A significant number of reviewers appreciate the professionalism displayed by both the customer service representatives and the technicians. Many customers specifically named employees who provided exceptional service, indicating that strong individual performances positively influence ... Read more

Across the extensive reviews for Roto-Rooter, several common themes emerge.Professionalism and Customer Service: A significant number of reviewers appreciate the professionalism displayed by both the customer service representatives and the technicians. Many customers specifically named employees who provided exceptional service, indicating that strong individual performances positively influence overall customer satisfaction.Prompt Response and Efficiency: Many reviews note the fast response times, with some customers receiving same-day service. The quick problem-solving abilities of technicians, who often arrive earlier than scheduled and complete jobs efficiently, are frequently applauded.Communication: Positive sentiments are also directed toward clear communication about services and pricing. Several reviewers mentioned receiving thorough explanations about what was needed and why, which fostered trust and transparency.Quality of Work: While many customers express satisfaction with the work completed, some reviews highlight issues with the quality of service related to septic tank operations. Customers complained about mishaps during the installation or servicing of septic systems, leading to damages to property or unsatisfactory job completions.Pricing Concerns: A mixed sentiment is evident regarding pricing. While many customers feel that the service is reasonably priced for the quality provided, there are complaints about certain charges being perceived as excessive compared to competitors. Instances of customers seeking alternative quotes are highlighted, with some reporting significantly lower estimates from other companies.Issues with Accountability: A few negative reviews pointed out instances of poor accountability, where customers felt that their grievances regarding unsatisfactory services, particularly concerning property damage, were inadequately addressed.Overall Recommendations: Despite the mentioned criticisms, the majority of reviewers express a strong willingness to recommend Roto-Rooter to others, and many indicate their intention to continue using their services in the future. In summary, Roto-Rooter has received a largely positive reception over the past month, characterized by affirmations of excellent customer service, promptness, and professional integrity. The negative feedback primarily concerns pricing transparency and quality assurance in certain specialized services, suggesting areas for potential improvement. Read less