Practical Plumbing and Rooters

Customer Service Issues: A recurring theme in the reviews is the widespread frustration with customer service, particularly through the company's office staff. Many customers report instances of rude or unhelpful interactions, missed calls, and a general lack of timely responses. The name "Gabriela" appears several times, often associated with negative interactions. Customers express that they fee... Read more

Customer Service Issues: A recurring theme in the reviews is the widespread frustration with customer service, particularly through the company's office staff. Many customers report instances of rude or unhelpful interactions, missed calls, and a general lack of timely responses. The name "Gabriela" appears several times, often associated with negative interactions. Customers express that they feel dismissed and unvalued, leading to recommendations to seek plumbing services elsewhere.Inconsistent Service Quality: The quality of the plumbing work itself is highly variable. While some customers reported satisfactory repairs by technicians, particularly praising a technician named Albert, many others had negative experiences where problems were either incorrectly diagnosed, exacerbated, or left unresolved. There were multiple instances of technicians arriving late or not at all, and in some cases, claimed they could not perform necessary repairs.Communication Problems: A significant number of reviewers expressed frustration with the lack of communication regarding appointment scheduling and follow-ups. Customers often found themselves having to repeatedly reach out for information or to initiate rescheduling, which has resulted in a general sentiment of feeling neglected. This communication breakdown has been a common pain point, leading to considerable inconvenience for clients.Perceived Dishonesty: Several reviews accuse the company of dishonesty regarding service recommendations and billing practices. Customers feel that technicians may suggest unnecessary repairs or manipulate service reports to avoid warranty claims. In one case, a customer noted a stark inconsistency in service reports that indicated a potentially malicious motive. This perception of dishonesty undermines trust in Practical Plumbing and deters customers from returning.Mixed Positive Experiences: There are positive mentions of specific technicians who provided exemplary service, leading some customers to have positive experiences. These remarks suggest that while individual technicians may perform well, systemic issues within the company overshadow these successes. Some customers still express hope that with a change in management or improvement in processes, Practical Plumbing could become a more reliable provider.Overall Recommendation: The collective sentiment strongly leans towards advising potential customers to seek alternatives, particularly in emergency situations or through home warranty referrals. The overwhelming response indicates that many clients consider the stress and frustration of dealing with Practical Plumbing outweighs the potential convenience of their services. Read less