Up 2 Code Plumbing & Boilers

The reviews indicate that Up 2 Code Plumbing & Boilers generally receives praise for the quality of its workmanship and the professionalism exhibited by some staff members, particularly technicians like Kyle, Joe, and Mike. They are noted for their ability to troubleshoot issues efficiently, often resolving problems on the first visit and demonstrating a willingness to educate customers about thei... Read more

The reviews indicate that Up 2 Code Plumbing & Boilers generally receives praise for the quality of its workmanship and the professionalism exhibited by some staff members, particularly technicians like Kyle, Joe, and Mike. They are noted for their ability to troubleshoot issues efficiently, often resolving problems on the first visit and demonstrating a willingness to educate customers about their plumbing concerns. Customers appreciated the swift response times in emergency situations, particularly around water heater repairs and warranty services. Communication, particularly from the office staff, earns significant compliments, with several mentions of positive interactions that led to timely scheduling of appointments and helpful advice regarding warranty claims and parts replacement. Many users highlighted the effectiveness and friendliness of customer service representatives like Krista and Catherine. On the downside, there is a consistent pattern of complaints regarding scheduling issues. Several customers reported delays, last-minute cancellations, and a lack of follow-up communication regarding appointments. These experiences left some users frustrated, especially when they were left without essential services like hot water for extended periods. Negative sentiment certainly spikes around issues with the owner's customer service, including allegations of poor treatment towards clients when they raised concerns or complaints. Additionally, the pricing structure appears to vary widely in customer perceptions. While some reviews note fairness in pricing relative to the quality of work, others felt overwhelmed by unexpected costs and poor itemization of charges post-service. There were also complaints about clean-up after jobs, indicating that not all workers were diligent in maintaining the cleanliness of work areas post-completion. Overall, while Up 2 Code Plumbing & Boilers has strong points with its staff expertise and customer care during certain situations, recurring issues with communication and service follow-through need to be addressed to improve customer satisfaction and ensure consistent service quality. Read less