Sewer Connection

Customer Experience: Reviews unanimously highlight a positive customer experience, with emphasis on the professionalism of staff, including project coordinators like Jasmine and Stacy, and technicians such as Tyler and Manny. Customers describe them as friendly, efficient, and knowledgeable, significantly enhancing client trust and satisfaction.Work Quality and Competitiveness: A recurring theme i... Read more

Customer Experience: Reviews unanimously highlight a positive customer experience, with emphasis on the professionalism of staff, including project coordinators like Jasmine and Stacy, and technicians such as Tyler and Manny. Customers describe them as friendly, efficient, and knowledgeable, significantly enhancing client trust and satisfaction.Work Quality and Competitiveness: A recurring theme is the quality of work performed by Sewer Connection. Numerous reviews praise their efficiency and the final results, often with customers noting that areas were left cleaner than they found them after repairs. The pricing is frequently referred to as competitive or lower than other bids, making them a go-to for many seeking sewer repairs.Communication: Many reviews commend the company's communication, indicating that staff provides timely updates and answers to questions throughout the process. This includes everything from initial assessments to managing city permits. This transparency helps ease the stress often associated with such home repairs.Scheduling and Availability: Although the majority of experiences are positive, a notable minority report issues with scheduling and follow-up. Some customers express frustration over delays and missed appointments, citing examples where technicians did not show up or were late without appropriate communication. While these instances appear to be less common, they still affect certain customers' overall satisfaction with the service.Follow-Up Service: A few reviews mention issues that arose post-service, with a small number of customers experiencing follow-up problems or being left with unresolved issues that led to further complications. However, in contrast to negative reviews, many other customers affirm that the company's responsiveness post-service is commendable.Customer Loyalty and Recommendations: A significant portion of reviews concludes with recommendations, showcasing a strong sense of loyalty among satisfied clients. They indicate a willingness to return for future plumbing work, a testament to the effectiveness of their service.New Management: Several reviews reference a change in ownership or management. This shift appears to have positively influenced customer service, especially with the new management's focus on clear communication and maintaining high service standards. In conclusion, while Sewer Connection boasts a predominately positive reputation marked by exceptional service, clear communication, and effective job execution, they face challenges related to customer service and timely scheduling that need addressing for continuous improvement. Read less