Perfect Tankless Plumbing

The reviews reveal several key themes and sentiments surrounding Perfect Tankless Plumbing and its service, largely revolving around the actions of Daniel, the main technician. Positive Feedback:Responsiveness and Efficiency: Multiple reviewers commend the quick response time of Daniel when urgent issues arise. For instance, several reviews express appreciation for his prompt arrival to fix clogg... Read more

The reviews reveal several key themes and sentiments surrounding Perfect Tankless Plumbing and its service, largely revolving around the actions of Daniel, the main technician. Positive Feedback:Responsiveness and Efficiency: Multiple reviewers commend the quick response time of Daniel when urgent issues arise. For instance, several reviews express appreciation for his prompt arrival to fix clogged drains and other plumbing emergencies.Knowledge and Transparency: Customers frequently note Daniel's expertise and willingness to explain the plumbing issues in detail. His ability to diagnose problems, especially regarding tankless water heaters, appears to instill confidence in some customers.Trustworthiness: A subset of reviews highlight Daniel's honesty, particularly when he declined additional work that was unnecessary, which some clients felt established a trustworthy relationship. Negative Feedback:Quality of Work and Reliability: Consistent complaints revolve around the quality of work produced. Several customers reported unsatisfactory results, claiming that repairs were inadequately performed or not done at all, which led to recurring problems.Pricing Issues: While some appreciate the service, others expressed shock at the high prices for what they perceived as amateur work. For instance, a customer detailed a charge of nearly $500 for what they felt was an incomplete job.Lack of Professionalism: Numerous reviewers reported experiences of missed appointments, inconsistent communication, and incomplete follow-through on promises, contributing to feelings of distrust and disappointment.License and Credibility Concerns: At least one reviewer pointed out the lack of a valid contractor's license for Daniel's business, raising serious doubts about his qualifications and the legitimacy of his service. In conclusion, while Perfect Tankless Plumbing appears to have a segment of satisfied customers who appreciate Daniel's technical skills and responsiveness, a significant number of negative experiences highlight critical areas for improvement, especially regarding work quality, reliability, and professional ethics. The company may benefit from addressing these concerns to enhance its reputation and service delivery. Read less