E M Pro Construction

In the last month, the reviews for E M Pro Construction highlight several key strengths and weaknesses of the company. Strengths:Professionalism and Communication: Multiple reviewers have praised E M Pro Construction for their excellent communication skills. Customers frequently mentioned prompt responses to inquiries and regular updates throughout projects, leading to an enhanced customer exper... Read more

In the last month, the reviews for E M Pro Construction highlight several key strengths and weaknesses of the company. Strengths:Professionalism and Communication: Multiple reviewers have praised E M Pro Construction for their excellent communication skills. Customers frequently mentioned prompt responses to inquiries and regular updates throughout projects, leading to an enhanced customer experience. Oscar, the primary contractor, received particular commendation for his attentiveness and ability to maintain clear lines of communication.Quality of Work: The quality of the work performed has been described positively. Many reviews noted satisfactory completion of various projects, including window installations, remodeling, and repairs. Customers appreciated the thoroughness and attention to detail demonstrated by the workers, mentioning that they were kept informed and satisfied with the final results.Timeliness: Several reviewers commented on the company's ability to stick to timelines and complete projects promptly, which adds to the overall customer satisfaction.Dependability: E M Pro Construction has been characterized as a dependable and reliable company. Several customers noted their willingness to return and address minor issues post-project completion, reinforcing their commitment to customer satisfaction. Weaknesses:Inconsistency in Customer Service: Despite the overall positive feedback, some reviews revealed concerns about the professionalism of the office staff. Complaints centered around perceived rudeness and lack of seriousness, which detracted from the overall customer experience. A few customers shared negative interactions that caused them to consider other options.Disappointing Service in Specific Cases: A handful of reviews conveyed negative experiences where the quality of work did not meet expectations, leading to dissatisfaction and the perception of incompetence. Issues ranged from mishandled estimates to execution problems that required repeat visits and corrections.Mixed Feedback on Pricing: While many customers found the pricing to be fair and reasonable for the quality offered, others felt that charges were excessive, particularly in instances where they purchased materials themselves, leading to a mixed perception regarding value. Overall, E M Pro Construction is generally regarded as a commendable contractor with a strong emphasis on communication and quality, yet they may benefit from consistent training and oversight of their office staff to ensure all customer interactions reflect the same professionalism observed in their fieldwork. Read less