ABC Sewer & Drain

Across the reviews, a common theme arises concerning the reliability of service and customer interaction. Many customers appreciate the timely arrival of technicians and reasonable fees, with several highlighting the commendable performance of specific plumbers like Tyler and Jose. Positive remarks often included phrases like "courteous," "efficient," and "knowledgeable," illustrating a strong com... Read more

Across the reviews, a common theme arises concerning the reliability of service and customer interaction. Many customers appreciate the timely arrival of technicians and reasonable fees, with several highlighting the commendable performance of specific plumbers like Tyler and Jose. Positive remarks often included phrases like "courteous," "efficient," and "knowledgeable," illustrating a strong competency in technical skills when the work was executed properly. However, a significant portion of the reviews indicates a troubling trend regarding customer service. Frequent mentions of rude interactions, particularly from management, and negative responses to follow-up calls were alarming. Specific instances include customers expressing frustration over poor communication regarding service delays, lack of updates, and unprofessional behavior, which ultimately diminished their trust in the company. Negative comments also pointed out instances of technicians failing to properly diagnose issues, leading to further complications. Additionally, complaints about follow-through service issues were prevalent. Customers noted that after initial service calls, problems were either inadequately resolved or completely ignored, resulting in further repairs needed shortly after the initial visit. Some reviews mentioned significant delays in service, lack of callbacks, and a feeling of being "ghosted" after raising concerns about incomplete work. In summary, while ABC Sewer & Drain demonstrates strong capabilities in plumbing solutions, the mixed feedback regarding customer care and follow-up significantly impacts its overall reputation. The combination of excellent technical service from individual plumbers contrasted with general customer dissatisfaction highlights the critical need for the company to address and improve its communication and customer service practices. Read less