Water Heaters Masters

Quality of Service: The majority of reviews praise the quality of service provided by Water Heaters Masters. Customers frequently mention their satisfaction with the craftsmanship of installations, indicating that the technicians pay close attention to cleanliness and thoroughness. Many comments emphasize the neatness of the work and the effective installation of new systems, whether tank or tankl... Read more

Quality of Service: The majority of reviews praise the quality of service provided by Water Heaters Masters. Customers frequently mention their satisfaction with the craftsmanship of installations, indicating that the technicians pay close attention to cleanliness and thoroughness. Many comments emphasize the neatness of the work and the effective installation of new systems, whether tank or tankless.Timeliness: Several reviewers noted the company's exceptional response time. Many customers were particularly impressed by the ability to receive service on the same day they called, particularly during emergencies where hot water was urgently needed. This quick turnaround was a recurring theme across numerous reviews, indicating a reliable scheduling system.Competent and Friendly Technicians: Reviewers consistently highlight the professionalism, friendliness, and knowledge of the technicians. Names like Brian, Rigo, and Jorge were frequently mentioned as exemplary technicians who not only completed the work but also took the time to explain the process and educate customers about their water heaters. This personal touch seems to enhance customer trust and satisfaction.Pricing: The pricing of Water Heaters Masters was often described as fair and competitive, with many customers noting that they received quotes that were substantially lower than competitors. The availability of same-day replacement at a competitive rate stood out positively in several reviews.Customer Issues: While the sentiment is largely positive, there were mentions of dissatisfaction regarding post-installation follow-up, particularly in one case involving a gas leak due to installation errors. Some customers expressed disappointment with the response from management when issues arose, indicating a need for improvement in customer service follow-up.Reputation and Recommendations: Many customers express a strong willingness to recommend Water Heaters Masters based on their positive experiences, which reflects a high level of customer loyalty. The repeated positive references in the reviews about recommending the company to friends and family highlight the strong reputation it has built over time. In summary, the feedback for Water Heaters Masters illustrates a company that provides reliable, prompt, and high-quality service, backed by knowledgeable staff. While the incidents of poor post-service resolution should be addressed, the overall sentiment solidly positions Water Heaters Masters as a leader in the water heater service industry. Read less