The Rooter Guys

Positive Experiences with Technicians: Many reviews highlight individual technicians, especially Ryan and Marc, receiving commendations for their professionalism, knowledge, and friendly attitudes. Customers often describe their interactions as personable and genuine, suggesting a strong rapport between service personnel and clients. Several patrons noted the technicians' willingness to walk them ... Read more

Positive Experiences with Technicians: Many reviews highlight individual technicians, especially Ryan and Marc, receiving commendations for their professionalism, knowledge, and friendly attitudes. Customers often describe their interactions as personable and genuine, suggesting a strong rapport between service personnel and clients. Several patrons noted the technicians' willingness to walk them through the problem-solving process and offer advice, which was perceived positively.Concerns About Pricing: A recurring theme in the reviews is the high cost of services provided by The Rooter Guys. Multiple customers openly expressed feeling overcharged for repairs, with specific claims such as $507 for a relatively simple fix being labeled as "obscene" and "outrageous." This dissatisfaction has led some customers to seek services from alternative plumbing companies, reinforcing the perception that The Rooter Guys may be pricing themselves out of their customer's comfort zone.Mixed Feedback on Work Quality and Cleanup: While several reviewers praised the quality of repairs, others reported issues with the cleanliness of the work site post-service, claiming that technicians left behind a mess or failed to fully resolve plumbing issues. This inconsistency raises questions about the overall standards of the company's work and follow-through on commitments.Communication Breakdowns: Communication, both pre- and post-service, emerges as a significant pain point. Reviewers reported experiences of delayed responses, failure to return calls, and unmet appointment commitments that contributed to frustration. In several cases, customers felt dismissed when trying to follow up on unresolved issues.Diverse Customer Expectations: The mixed reviews also indicate that customers have varying expectations based on personal experiences and the specific problems they encountered. Some customers were delighted with prompt service and effective solutions, while others faced ongoing plumbing problems and felt neglected after the service was provided.Trust and Ethical Concerns: While many praises were directed towards specific employees, there were reviews where customers expressed deep dissatisfaction with perceived unethical practices such as upselling unnecessary services and inadequate responses to complaints. Some customers felt that their issues were not fully addressed, leading to a breakdown of trust in the company. In summary, The Rooter Guys have a reputation that reflects both excellent customer service from certain technicians and significant frustrations related to pricing, service quality, and communication issues. Addressing these inconsistencies could enhance their overall customer satisfaction. Read less