Drain Now Rooter Service

The majority of the reviews express satisfaction with Tony's work, emphasizing his excellent skills, competitive pricing, and friendly service. Customers repeatedly note that he provides a good value for money; for instance, one customer compared his $135 charge favorably against a competitor's quote of $405 for a similar service, illustrating his affordability and attractiveness in the market. ... Read more

The majority of the reviews express satisfaction with Tony's work, emphasizing his excellent skills, competitive pricing, and friendly service. Customers repeatedly note that he provides a good value for money; for instance, one customer compared his $135 charge favorably against a competitor's quote of $405 for a similar service, illustrating his affordability and attractiveness in the market. Tony's ability to respond swiftly to service calls is another highlight, with several customers mentioning that he arrived on the same day they called, which adds to their positive experience. His mannerisms, such as asking for permission before using loud tools and his general courtesy, received commendations, indicating he respects his customers' needs and comfort. In terms of common complaints, a significant concern involves scheduling issues and punctuality, with multiple reviews mentioning delays in appointment times and a tendency for him to arrive much later than expected. One particularly negative review described a chaotic experience involving a water heater repair, indicating a lack of professionalism during that incident, which left tools scattered and a poor follow-up on the job. Overall, while Tony's technical capabilities and customer service approach are widely appreciated, the inconsistencies in punctuality and follow-through on certain jobs, as well as some negative experiences, suggest areas for improvement that could enhance customer satisfaction further. Read less