DanRu Plumbing and Rooter

The reviews present a stark divide in customer sentiment towards DanRu Plumbing and Rooter. On the positive side, customers frequently highlighted specific technicians such as Mike and Gio for their professionalism and a courteous approach, with some calls being attended promptly. Complaints regarding cost were often overshadowed by satisfaction with the quality of repairs and efficient service.... Read more

The reviews present a stark divide in customer sentiment towards DanRu Plumbing and Rooter. On the positive side, customers frequently highlighted specific technicians such as Mike and Gio for their professionalism and a courteous approach, with some calls being attended promptly. Complaints regarding cost were often overshadowed by satisfaction with the quality of repairs and efficient service. For instance, customers who engaged DanRu for tankless water heater installations reported a reasonable bidding process and successful job completions. Conversely, the negative reviews echoed significant dissatisfaction, primarily about deceptive pricing practices and service failures. Several complaints detailed experiences where initial advertised prices were drastically inflated during service, leading to frustration and feelings of being misled. Reviewers specifically criticized the lack of communication, with several indicating that appointments were missed or rescheduled with little notice, resulting in inconveniences and additional costs. Reports of technicians leaving work incomplete or in disarray further contributed to these strong negative sentiments. The overarching themes from the reviews indicate a troubling inconsistency in service quality and pricing transparency at DanRu Plumbing. Many customers found themselves feeling misinformed and unhappy with their experiences, suggesting that the company needs to reassess its communication practices and service protocols to build a more consistent and trustworthy relationship with its clientele. Additionally, it's worth noting that some reviewers expressed that the personnel seemed inexperienced or ill-equipped, further exacerbating issues related to service reliability and effectiveness in problem-solving. In conclusion, DanRu Plumbing and Rooter is positioned between commendable service delivery by certain technicians and a broader culture of dissatisfaction centered around pricing strategies, reliability, and communication, indicating an urgent need for the company to address these concerns for improved customer relationships and business performance. Read less