P&M Prestigious Plumbing

The overall sentiment toward P&M Prestigious Plumbing is very favorable, with particular accolades directed at Phil. Reviewers appreciate his ability to communicate effectively, providing thorough explanations of costs and options for repairs. Customers feel reassured by his guidance during emergencies, especially concerning issues like leaking water heaters, which are taken seriously by Phil, as ... Read more

The overall sentiment toward P&M Prestigious Plumbing is very favorable, with particular accolades directed at Phil. Reviewers appreciate his ability to communicate effectively, providing thorough explanations of costs and options for repairs. Customers feel reassured by his guidance during emergencies, especially concerning issues like leaking water heaters, which are taken seriously by Phil, as seen when he offered to inspect an urgent situation over the weekend. Common themes among positive reviews include:Responsiveness and Reliability: Many customers mention Phil's quick response times and punctuality, noting that he arrives promptly for scheduled appointments and emergency calls.Professionalism and Knowledge: Reviewers frequently describe Phil as professional, knowledgeable, and trustworthy. His competence has led several customers to bypass competitors in favor of his services.Honesty and Fair Pricing: Phil's transparency regarding pricing and lack of upselling is a recurrent point that resonates positively with customers. They appreciate his approach of giving multiple options and ensuring they are well-informed before making decisions. However, the reviews also present some drawbacks, notably relating to Mike, who seems to have had a less favorable impact on the company's reputation. The detailed account of a prolonged bathroom renovation showcases significant dissatisfaction. The following points capture the key issues associated with this experience:Poor Project Management: The review indicates a lack of planning and considerable delays, which frustrated the customer as the timeline extended far beyond initial expectations.Lack of Follow-Up: After the project was completed, the failure to address emerging issues promptly and effectively eroded trust. The customer had to wait an unreasonable amount of time for Mike to respond to legitimate concerns, leading to additional costs incurred by hiring another plumber. In summary, while P&M Prestigious Plumbing, especially Phil, enjoys a well-deserved reputation for quality service and customer care, the highlighted negative experience with Mike underscores the importance of consistency across all staff and projects. This could enhance overall customer satisfaction and ensure that negative experiences do not detract from the company's overall reputation. Read less