DMC Construction

The positive sentiments in the reviews mostly revolve around the quality of workmanship, professionalism, and responsive customer service provided by Don and his team. Many customers expressed satisfaction with completed projects, particularly kitchen and bathroom renovations, emphasizing the beauty and functionality of the finished work. Positive reviewers appreciated that DMC Construction met sc... Read more

The positive sentiments in the reviews mostly revolve around the quality of workmanship, professionalism, and responsive customer service provided by Don and his team. Many customers expressed satisfaction with completed projects, particularly kitchen and bathroom renovations, emphasizing the beauty and functionality of the finished work. Positive reviewers appreciated that DMC Construction met scheduled times, maintained regular oversight, and demonstrated a commitment to customer preferences and timelines. In contrast, the negative feedback frequently centers on communication problems, particularly concerning scheduling and delivering quotes. Multiple customers reported missed appointments without follow-ups or explanations, significantly impacting trust in the company. Additionally, there were various comments regarding quality issues, such as incorrect installations and complaints about defective materials that were not addressed satisfactorily. A notable complaint was about the company threatening legal action, which intensified frustrations for one customer looking for recourse. Common themes that arise include:Quality of Work: Positive reviews often commend the final results of remodeling projects, while negative reviews point out problems with the quality and correctness of materials used.Customer Service: Hours of interaction appear to lead to high satisfaction with some individuals, while others faced rudeness or complete disregard for appointments.Communication and Trust: Positive reviews highlight proactive and accommodating communication, contrasting sharply with complaints of neglect and lack of follow-up on estimates and project progression.Price Competitiveness: Numerous customers found the pricing fair compared to other companies, which was a decisive factor in their choice to work with DMC Construction. Overall, DMC Construction demonstrates a polarized customer feedback landscape. While some clients enthusiastic about their home renovations commend the service, others report serious frustrations and unprofessionalism, indicating a need for improvement in reliability and quality assurance. Read less