Apex Plumbing

Apex Plumbing has garnered a predominantly positive reception over the last month, with numerous reviews commending the professionalism, punctuality, and thoroughness of the staff. Several customers noted the exceptional customer service, with specific mentions of staff members like Joe, Austin, and Josh, who provided detailed explanations of repairs and were responsive to customer concerns. Many ... Read more

Apex Plumbing has garnered a predominantly positive reception over the last month, with numerous reviews commending the professionalism, punctuality, and thoroughness of the staff. Several customers noted the exceptional customer service, with specific mentions of staff members like Joe, Austin, and Josh, who provided detailed explanations of repairs and were responsive to customer concerns. Many customers highlighted the respectful handling of their homes, with workers taking care to clean up after their work. However, pricing remains a critical area where feedback diverges. Some reviewers raised concerns about feeling overcharged, especially for urgent services post-storm, leading to a sense of being taken advantage of. This sentiment was echoed by customers who compared Apex's pricing unfavorably with competitors, suggesting that some clients may find better value elsewhere. The disparity in pricing perceptions may diminish some customers' trust, particularly when emergency services are involved. Another area of concern is communication, with reports of delays in sending estimates and a few negative experiences with staff demeanor, particularly in scheduling situations. Customers have expressed frustration with the lack of follow-up on promised documentation and rude interactions from some staff members. Overall, while Apex Plumbing is recognized for its quality workmanship and customer care, these inconsistencies in pricing and communication practices may deter potential clients from fully embracing their services. Future improvements in these areas could elevate their reputation even further. Read less