Ted

The reviews illustrate that Ted's Plumbing Service is well-regarded for its knowledgeable and courteous staff. Multiple customers expressed appreciation for the technicians' competency, describing them as professional and capable of addressing plumbing issues quickly and effectively. Positive mentions of specific employees like Ted, Chuy, and Damian stand out, as they are frequently cited for thei... Read more

The reviews illustrate that Ted's Plumbing Service is well-regarded for its knowledgeable and courteous staff. Multiple customers expressed appreciation for the technicians' competency, describing them as professional and capable of addressing plumbing issues quickly and effectively. Positive mentions of specific employees like Ted, Chuy, and Damian stand out, as they are frequently cited for their thoroughness and customer-focused attitudes. The value for money is another recurring theme, with customers noting fair pricing and satisfactory estimates. Many reviews indicated surprise at how quickly and neatly the work was completed, with several customers emphasizing the importance of cleanliness in their home post-service. However, not all feedback is entirely positive. A portion of reviews reflects frustration with miscommunications or issues surrounding billing practices. One review, in particular, expressed dissatisfaction regarding a significant charge for services that the reviewer felt was mishandled, indicating a need for improved customer interaction and clarity on service agreements. Moreover, an appreciation for transparency is evident, as customers valued thorough explanations of what repairs were needed and what to expect in terms of outcome and pricing. Overall, the positive experiences overwhelmingly dominate the feedback, and the few negative notes provide opportunities for the company to refine its customer service practices. Ted's Plumbing Service has the foundation of a reputable local business but could strengthen its relationship with clients by addressing the communication gaps highlighted in some reviews. Read less