Mr. Rooter Plumbing of Torrance

Positive Experiences: - Many customers commend specific technicians, emphasizing their professionalism, efficiency, and ability to diagnose and resolve issues quickly. Notable mentions of Jerreme, Joey, and Jeff indicate reliable technicians who left customers feeling satisfied and appreciative of their work. - Quick responses and same-day service are frequently highlighted as a positive asp... Read more

Positive Experiences: - Many customers commend specific technicians, emphasizing their professionalism, efficiency, and ability to diagnose and resolve issues quickly. Notable mentions of Jerreme, Joey, and Jeff indicate reliable technicians who left customers feeling satisfied and appreciative of their work. - Quick responses and same-day service are frequently highlighted as a positive aspect, particularly in emergency situations. For instance, customers noted timely arrivals and swift repairs, which contributed to overall satisfaction.Negative Experiences: - A significant number of reviews address issues with reliability, particularly regarding appointment scheduling and technicians' follow-through. Several customers mentioned that their service appointments were delayed, rescheduled, or that no one showed up at all. - Complaints about communication problems, especially regarding follow-up quotes and job status, are recurrent themes. Some users felt left in the dark and had to initiate contacts repeatedly to get updates. - A consistent concern is related to pricing and perceived overcharging. Some customers claimed that initial quotes were misleading or that they were pushed towards expensive hydro jet services, with feelings of being taken advantage of due to urgency or lack of options.Service Variability: - There's a clear contrast in experiences; while some clients rave about the service given by particular technicians, others faced issues with different technicians or the dispatch team that resulted in poor service. This variability suggests inconsistency in hiring standards and training among staff, impacting overall customer satisfaction.General Recommendations: - Despite mixed reviews, positive experiences often recommended specific technicians by name, indicating that customers might have the chance to receive quality service if they request certain individuals. - Transparency in pricing and fostering better communication with clients about potential fees and service expectations emerged as areas needing improvement based on customer feedback. In conclusion, while Mr. Rooter Plumbing of Torrance has technicians who deliver excellent service, the company faces challenges with communication, reliability, and pricing transparency that affect overall customer sentiment. Addressing these consistent issues may help improve customer experience and satisfaction in the long term. Read less