Hammond

The reviews consistently reflect a high level of customer satisfaction with Hammond's Rooter, particularly highlighting the owner, John, as a reliable and skilled plumber. Many customers comment on John's genuine approach and friendly demeanor, often mentioning that he does not pressure clients into unnecessary upsells. This integrity and honesty are frequently noted as reasons for choosing Hammon... Read more

The reviews consistently reflect a high level of customer satisfaction with Hammond's Rooter, particularly highlighting the owner, John, as a reliable and skilled plumber. Many customers comment on John's genuine approach and friendly demeanor, often mentioning that he does not pressure clients into unnecessary upsells. This integrity and honesty are frequently noted as reasons for choosing Hammond's over other plumbing companies. A recurring theme is the promptness of service, with several reviewers expressing their appreciation for John and his team's ability to respond quickly, even during emergencies. Customers frequently mention that their plumbing issues were assessed and resolved efficiently, often within a few hours or less, which contributes to positive experiences. Customers also appreciate the detailed explanations provided by John and his team. Their willingness to educate clients on plumbing issues and preventative measures further enhances the customer experience. This educational approach appears to foster trust and reassurance, as clients feel more informed about their plumbing needs. While the majority of reviews are overwhelmingly positive, notable exceptions exist. A few customers reported frustrations regarding missed appointments, lack of communication, and delays in receiving estimates. Yet, even among these concerns, some reviewers noted that when the team did respond, the quality of service ultimately remedied their issues, implying that these negative experiences were not representative of the norm. Overall, the sentiment around Hammond's Rooter is predominantly positive, underscoring their strong reputation within the community and a commitment to providing honest, reliable, and top-notch plumbing services. The few negative experiences highlighted seem to be outliers in an otherwise stellar track record, cementing Hammond's Rooter's place as a preferred service provider for many satisfied customers. Read less