Carter Services

Customer Service Quality: Reviews consistently mention outstanding customer service as a crucial factor in their positive experiences. Staff members like Josh, Stephanie, and Edward receive repeated praise for their attentiveness, professionalism, and ability to communicate effectively with clients. Customers express appreciation for technicians who take the time to explain repairs and answer ques... Read more

Customer Service Quality: Reviews consistently mention outstanding customer service as a crucial factor in their positive experiences. Staff members like Josh, Stephanie, and Edward receive repeated praise for their attentiveness, professionalism, and ability to communicate effectively with clients. Customers express appreciation for technicians who take the time to explain repairs and answer questions, reinforcing the company's reputation for high-quality service.Technician Competence: Several reviewers commend the technical skills and knowledge of the technicians. Ivan, in particular, receives accolades for his expertise and thoroughness. Many customers share that their technicians not only fixed issues but also provided useful advice and preventative tips, showcasing their expertise in various appliances and concerns.Timeliness and Reliability: Punctuality is another area where Carter Services shines, with multiple reviews emphasizing that technicians arrive on time and complete work efficiently. The company's system for communicating arrival times (including GPS tracking) is appreciated and has enhanced customer confidence.Value for Money: Although most reviews highlight a high-quality service, a few customers express concerns regarding pricing. Some feel that new fees introduced for estimates after a long absence from service were unexpected and unwelcome. Despite these complaints, many still feel that the quality of service justifies the cost, suggesting a perceived value that outweighs the price concerns.Loyalty and Recommendations: A strong sense of customer loyalty is evident, with many reviewing customers stating they have relied on Carter Services for years and plan to continue doing so. Recommendations to friends and family further signify customer trust in the company Read less