American AC Heat Plumbing

American AC Heat Plumbing has received a range of mixed reviews over the past month, showcasing a significant divide in customer sentiment. Many customers expressed high satisfaction with the technicians' professionalism, transparency, and thoroughness during servicing, particularly praising individuals like Victor, Hector, and Frank for their exceptional customer service. Positive experiences oft... Read more

American AC Heat Plumbing has received a range of mixed reviews over the past month, showcasing a significant divide in customer sentiment. Many customers expressed high satisfaction with the technicians' professionalism, transparency, and thoroughness during servicing, particularly praising individuals like Victor, Hector, and Frank for their exceptional customer service. Positive experiences often highlight technicians' willingness to explain processes, show images of systems, and provide honest assessments without high-pressure sales tactics. However, several customers called attention to what they perceive as aggressive sales practices and price gouging. Complaints emerged regarding upselling of unnecessary repairs and high quotes for service. Some reviews described experiences of feeling taken advantage of, especially among senior customers. Overall, the sentiment is split between those who appreciate the quality of service and those who feel misled or pressured, highlighting a concerning inconsistency in customer experience. Read less