Dutton Plumbing

The reviews present a spectrum of experiences with Dutton Plumbing. Some customers praised the company's responsiveness and efficiency, emphasizing the professionalism of their technicians. These reviews highlight that Dutton Plumbing excels in basic service attributes such as timeliness, communication, and overall customer interaction. One reviewer, who changed their initial two-star rating to fi... Read more

The reviews present a spectrum of experiences with Dutton Plumbing. Some customers praised the company's responsiveness and efficiency, emphasizing the professionalism of their technicians. These reviews highlight that Dutton Plumbing excels in basic service attributes such as timeliness, communication, and overall customer interaction. One reviewer, who changed their initial two-star rating to five stars after a conversation with the owner, showcased the effectiveness of customer service and communication in improving overall satisfaction, suggesting that direct engagement plays a crucial role in their operations. Conversely, several reviews expressed significant dissatisfaction primarily centered around pricing concerns and perceived inadequacies in service execution. Customers highlighted instances where they felt overcharged for plumbing installations, coupled with unresolved issues related to pressure problems in their systems. The revelation that an external expert could diagnose the problems for free while Dutton Plumbing was unable to do so has negatively impacted customer trust. Furthermore, complaints about additional charges for troubleshooting and a failure to effectively diagnose problems left some customers feeling taken advantage of, thus eliciting sentiments of greediness in service. Overall, the reviews indicate that while Dutton Plumbing has a foundation of competent and friendly service, they face challenges in delivering fair pricing and technical reliability, particularly in resolving complex plumbing issues. Improving transparency in pricing and enhancing diagnostic capabilities may help Dutton Plumbing in addressing customer concerns more effectively and building a stronger, more consistent reputation. Read less