A & B Malibu Plumbing, Heating & Electrical

Analysis of the recent reviews reveals a critical pattern of negative sentiment towards A&B Malibu Plumbing, Heating & Electrical. The predominant issues highlighted by customers include allegations of dishonesty, inflated pricing, poor communication, and unprofessional conduct from staff members, particularly the manager, Lupe Valdivia. Many reviewers recount experiences where they paid for servi... Read more

Analysis of the recent reviews reveals a critical pattern of negative sentiment towards A&B Malibu Plumbing, Heating & Electrical. The predominant issues highlighted by customers include allegations of dishonesty, inflated pricing, poor communication, and unprofessional conduct from staff members, particularly the manager, Lupe Valdivia. Many reviewers recount experiences where they paid for services that were never completed or were charged excessive fees for minimal work. The common complaint of not receiving timely responses or follow-ups to service calls further exacerbates customer dissatisfaction. Several reviews highlight specific scenarios where customers felt scammed, such as being charged for unnecessary repairs or service call diagnostics that did not lead to effective solutions. Instances of damage to property during the work process and inadequate responses to these concerns were another significant theme. Customers reported waiting for scheduled appointments that did not occur, only to be met with excuses or rudeness upon inquiry. Additionally, the store's physical condition, characterized as cramped and disorganized, coupled with unfriendly staff interactions, further detracts from the overall customer experience, contributing to feelings of frustration and anger. Some individuals even reported experiences of being treated with contempt when seeking assistance, which solidified their negative impression of the business. On the other hand, a few reviews noted positive experiences, often citing the expertise and friendliness of some plumbers, which may indicate inconsistencies in service quality. These contradictory accounts, however, are overshadowed by the multitude of negative experiences shared by customers who felt exploited and deceived. In conclusion, the reviews for A&B Malibu Plumbing indicate a deeply entrenched systemic issue with service reliability and customer treatment, leading to a firm recommendation for potential customers to seek alternative plumbing services. The risk of being overcharged or facing inadequate service appears to outweigh any advantages offered by this company. Read less