Oasis Plumbing & Drain Service

Positive Feedback Highlights: Several customers expressed satisfaction with Rocco, highlighting his professionalism, quick service, and technical competency. Instances where he effectively addressed issues like water heater replacements and plumbing repairs were particularly noted. Customers appreciated his honesty and willingness to help, often mentioning his thoroughness in diagnosing and fixing... Read more

Positive Feedback Highlights: Several customers expressed satisfaction with Rocco, highlighting his professionalism, quick service, and technical competency. Instances where he effectively addressed issues like water heater replacements and plumbing repairs were particularly noted. Customers appreciated his honesty and willingness to help, often mentioning his thoroughness in diagnosing and fixing problems.Negative Experiences: A substantial portion of the reviews, however, focused on negative experiences, primarily involving poor customer service, missed appointments, and rudeness from technicians. Specific technicians, particularly Scott, received criticism for their perceived lack of professionalism and competency. Reviewers noted that Scott's actions sometimes made problems worse and that communication issues exacerbated their experiences.Issues with Home Warranty Claims: Many complaints were linked to interactions with home warranty companies, where customers felt that Oasis Plumbing's service led to denied claims or additional costs. Reviews indicated a pattern where customers believed that Oasis Plumbing representatives provided inaccurate information to the warranty companies, resulting in unnecessary charges.Reliability and Communication Problems: A recurring theme in the reviews was the company Read less