Craftsmen Plumbing Heating & Cooling

A key theme in the reviews is the contrast between high service quality and dissatisfaction with pricing practices. Customers frequently commend Dave for his expertise, promptness, and the effective resolution of plumbing and HVAC issues. Many express gratitude for the cleanliness and professionalism exhibited during service calls, indicating a high standard of workmanship in much of the company's... Read more

A key theme in the reviews is the contrast between high service quality and dissatisfaction with pricing practices. Customers frequently commend Dave for his expertise, promptness, and the effective resolution of plumbing and HVAC issues. Many express gratitude for the cleanliness and professionalism exhibited during service calls, indicating a high standard of workmanship in much of the company's work. However, several reviews highlight serious concerns regarding pricing methods and transparency. Reviews mention unexpected service charges and drive-time fees that were not adequately communicated prior to service. This lack of upfront information leads to frustration, especially when some clients feel they were taken advantage of during urgent situations. Notably, one reviewer implied that components of pricing are padded without clear explanation, undermining customer trust and satisfaction. Another common finding is the disparity in experiences during times of emergency, where some customers felt they were charged excessively due to their vulnerable situation, contrasting sharply with the positive experiences of others who received what they considered fair pricing and effective service. Overall, while Craftsmen Plumbing Heating & Cooling is praised for quality workmanship and knowledgeable staff, the company faces criticism in the areas of billing transparency and the ethical guidelines of pricing, suggesting a need for improved communication with customers regarding costs and service protocols. Read less