American Plumbing Heating & Air Conditioning

The reviews for American Plumbing Heating & Air Conditioning present a largely favorable view of the technicians and their workmanship, with many reviewers praising the personable and professional demeanor of staff members. Technicians such as Jessie, David, and Shane consistently receive commendations for their quick response times, technical knowledge, and the ability to resolve issues effective... Read more

The reviews for American Plumbing Heating & Air Conditioning present a largely favorable view of the technicians and their workmanship, with many reviewers praising the personable and professional demeanor of staff members. Technicians such as Jessie, David, and Shane consistently receive commendations for their quick response times, technical knowledge, and the ability to resolve issues effectively. Customers describe their service experiences as positive, noting timely arrivals, thorough diagnostics, and comprehensive explanations regarding heating and plumbing systems. However, dissatisfaction exists, primarily centered around pricing and customer service experiences. Multiple reviews indicate confusion over service charges, particularly regarding the free estimates advertised. Several customers felt misled by the $89 service charge, leading to a distrustful perception that could hinder the overall customer experience. There are accounts of individuals feeling taken advantage of during service inquiries, particularly when the cost of repairs was significantly more than initially quoted or what they found with competing companies. Moreover, while many customers noted that the company's representatives were attentive and helped resolve issues effectively, a few reviewers encountered a lack of communication, such as delayed arrivals and inadequate follow-up. Customers expressed frustration over appointment scheduling inconsistencies, which added to the unease when urgent plumbing or HVAC issues arose. In summary, Customer sentiment towards American Plumbing Heating & Air Conditioning is mixed. While many highlight their efficiency and the quality of repairs, others urge potential clients to exercise caution regarding pricing and service reliability. This divergence indicates that while a significant portion of patrons are satisfied and willing to recommend their services, the company needs to address pricing transparency and set realistic expectations to ensure a uniformly positive customer experience. Read less