T&C Plumbing & Rooter - Temp. CLOSED

Recent reviews of T&C Plumbing & Rooter indicate a diverse range of customer experiences, reflecting both positive and negative sentiments. Positive Aspects:Responsiveness and Timeliness: Many customers appreciate the quick response times from the company, with several reviews mentioning same-day service and prompt arrivals for scheduled appointments.Professionalism: Various customers have laude... Read more

Recent reviews of T&C Plumbing & Rooter indicate a diverse range of customer experiences, reflecting both positive and negative sentiments. Positive Aspects:Responsiveness and Timeliness: Many customers appreciate the quick response times from the company, with several reviews mentioning same-day service and prompt arrivals for scheduled appointments.Professionalism: Various customers have lauded the professionalism and friendliness of the technicians. Specific mentions of their kindness and effective communication are noted positively, particularly regarding job explanations and updates throughout the repair process.Quality of Work: Certain customers report satisfaction with the quality of work completed, mentioning thorough inspections and quick resolutions to plumbing issues. Some technicians were praised as being knowledgeable and straightforward, assisting customers in understanding their plumbing problems. Negative Aspects:Communication Issues: Several reviews indicate frustrations regarding poor communication. Many customers reported difficulty in reaching the company for follow-up calls and stated that technicians failed to relay necessary updates or information about service appointments.Trust and Transparency Concerns: There are multiple allegations of deceptive practices, particularly concerning pricing and integrity in suggested repairs. Customers felt misled about the necessity of additional repairs that were not initially communicated, and a few experienced significant issues related to faulty installations.Inconsistency in Service: A common theme highlights inconsistency; while some received exceptional service, others struggled with technicians lacking experience or not resolving the issues. Issues such as unapproved price increases, job abandonment mid-process, and inconsistent follow-ups appeared frequently in negative reviews. The combination of high praise for specific technicians and significant complaints about the company as a whole suggests that while T&C Plumbing & Rooter has potential for quality service, systemic issues such as communication failures and customer trust issues need serious attention to improve overall customer satisfaction. Read less