Premium Appliance Installs

Premium Appliance Installation has a strong base of satisfied customers who consistently praise Jason and his team for punctuality, communication, and professional demeanor — including pre-arrival texts and COVID precautions. However, a meaningful cluster of 1-star reviews (5 out of 28, roughly 18%) describes serious and specific problems: hidden fees and bait-and-switch pricing, incomplete or i... Read more

Premium Appliance Installation has a strong base of satisfied customers who consistently praise Jason and his team for punctuality, communication, and professional demeanor — including pre-arrival texts and COVID precautions. However, a meaningful cluster of 1-star reviews (5 out of 28, roughly 18%) describes serious and specific problems: hidden fees and bait-and-switch pricing, incomplete or incorrect installations, abandoned jobs, and a failure to return calls for resolution. These negative reviews are detailed and credible, describing specific dollar amounts, named individuals, and verifiable incidents, which significantly pulls down the professionalism and project completion scores. Pricing is a particular concern, with multiple reviewers independently describing quotes that escalated dramatically on-site after work had already begun. The experience dimension is mixed — many reviewers praise skill and knowledge, but at least two reviews describe outright incorrect or incomplete installations that required the customer to redo the work themselves. Read less