Pinasco Mechanical Contractor

The reviews for Pinasco Mechanical Contractor reflect a diverse range of customer experiences. Those who had positive encounters frequently commented on the timely response and the professionalism displayed by technicians. Customers appreciated the quick resolutions to plumbing issues, and several expressed satisfaction with the quality of work done, particularly mentioning specific technicians li... Read more

The reviews for Pinasco Mechanical Contractor reflect a diverse range of customer experiences. Those who had positive encounters frequently commented on the timely response and the professionalism displayed by technicians. Customers appreciated the quick resolutions to plumbing issues, and several expressed satisfaction with the quality of work done, particularly mentioning specific technicians like Carlos and John for their expertise and courtesy. However, prominent issues emerged regarding billing practices, where customers reported feeling overcharged. One individual detailed a struggle with invoices, claiming that they were billed for more hours than the work required, accompanied by a lack of timely communication from the company regarding their concerns. This theme of dissatisfaction regarding billing was echoed by several reviewers, who noted either unclarified charges or issues related to the justification of costs. Another serious concern surfaced regarding customer service, where interactions with the owner, Tom, raised red flags. Some customers described their experiences as confrontational and dismissive, especially when voicing concerns over poor service outcomes or damaged property. Instances of perceived dishonesty and unprofessional conduct significantly tarnished the company's reputation in the eyes of multiple reviewers. Furthermore, a review highlighted issues with the competency of technicians in performing jobs, specifically mentioning a lack of essential tools and parts, leading to a frustrating service experience. Another reviewer reported receiving a charge for a service call that did not lead to any actual work being done, amplifying concerns over transparency and fairness in billing practices. In summary, while Pinasco Mechanical Contractor has delivered satisfactory service to some customers, the persistent issues related to billing disputes, inconsistent service quality, and unprofessional customer interaction have garnered significant negative sentiment. It appears that while the company has the capacity for quality work, these operational and communicative weaknesses create a divide in customer perception, necessitating immediate attention for improvement. Read less