Henson

Positive Experiences: Customers expressed high satisfaction with Henson's prompt service, particularly in emergency situations. Many reviews noted that technicians arrived on time or early, performed work efficiently, and exhibited a friendly demeanor. Specific names of technicians such as Pedro, Alexis, Mike, and Matt were frequently praised for their professionalism and expertise. Positive remar... Read more

Positive Experiences: Customers expressed high satisfaction with Henson's prompt service, particularly in emergency situations. Many reviews noted that technicians arrived on time or early, performed work efficiently, and exhibited a friendly demeanor. Specific names of technicians such as Pedro, Alexis, Mike, and Matt were frequently praised for their professionalism and expertise. Positive remarks also highlighted the helpfulness and responsiveness of the office staff, especially the receptionist Pearl.Quality of Work: A significant number of reviews emphasized the quality of work completed by Henson's Plumbing. Customers appreciated the thorough explanations provided during service visits, and many reported successful problem resolutions regarding faucets, water heaters, and pipe issues. Reviewers often mentioned the fair pricing and satisfaction with the services rendered.Recurring Problems: A concerning trend in the reviews was the mention of repeated issues with plumbing repairs. Some customers experienced recurring leaks after service, leading to frustration and disappointment. One customer expressed regret in not seeking a second opinion before accepting a costly repair recommendation.Communication Issues: While many reviews commended timely service, several highlighted issues with communication, particularly regarding appointment scheduling and follow-ups. Some dissatisfied customers reported unreturned phone calls and ineffective problem resolution after initial service.Overcharging Concerns: A notable fraction of reviewers felt overcharged for certain services or were surprised by costs. Instances were cited where customers were billed for diagnostics or parts that seemed unnecessary. This dissatisfaction contributed to a few customers indicating that they would seek alternative plumbing services in the future.Mixed Customer Sentiments: The overall sentiment among customers appears to be divided, with strong advocates for Henson's plumbing citing excellent past experiences, while others expressed disappointment over recent service quality and interaction. Several customers indicated that although they had positive experiences initially, service quality appeared to decline. In summary, Henson's Plumbing Service demonstrates potential through its reliable service and skilled technicians, garnering a loyal clientele. However, emerging concerns about service consistency and communication practices may impact its reputation and customer retention moving forward. Read less