Henderson Bros

Henderson Brothers demonstrates strong technical expertise and professionalism in customer interactions, with many reviews praising knowledgeable technicians and responsive staff. However, the company is significantly hampered by serious pricing concerns—multiple customers report dramatic overcharges, inflated parts costs, and unexpected price increases—and critical project completion failures... Read more

Henderson Brothers demonstrates strong technical expertise and professionalism in customer interactions, with many reviews praising knowledgeable technicians and responsive staff. However, the company is significantly hampered by serious pricing concerns—multiple customers report dramatic overcharges, inflated parts costs, and unexpected price increases—and critical project completion failures including no-shows, extended delays without communication, and unresolved issues requiring repeat visits. While older reviews (2014-2019) are predominantly positive, more recent reviews (2012-2017) reveal systemic operational problems with follow-through and accountability. The company's longevity in the market suggests past reliability, but recent patterns indicate deterioration in service consistency. Read less